7:30 AM – 8:30 AM

Breakfast

8:00 AM – 8:30 AM

New Member/ 1^st Time Attendee Breakfast

8:30 AM – 8:45 AM

Opening Remarks

8:45 AM – 9:00 AM

Legislative Updates

9:00 AM – 10:30 AM

Opening Keynote Session

From Insight to Impact: Empowering Healthcare Leaders to Shape Tomorrow's Success
Presented by Kem Tolliver, FACMPE, CPC, CMOM

As healthcare continues to evolve through technological disruption, workforce realignment, regulatory reform, and rising patient expectations, leaders are called to do more than adapt; we must lead with clarity, courage, and purpose. In this powerful keynote, Kem Tolliver, FACMPE, CPC, CMOM, nationally recognized healthcare strategist and practice transformation expert, invites attendees on a journey from internal reflection to outward transformation. Drawing from her experience at the forefront of medical practice leadership, Kem will share actionable insights to empower healthcare leaders to ignite innovation, enhance team engagement, and operationalize strategic change. Attendees will gain a renewed sense of agency in shaping a future where healthcare is not only sustainable; but thriving.

This keynote will set the tone for breakout sessions by grounding leaders in a common purpose while inspiring a personalized path forward; bridging the reflective work of leadership with bold, decisive action.

Keynote Learning Objectives

1. Translate internal leadership reflection into organization-wide impact by aligning strategic goals with team capabilities and community needs.
2. Identify key leadership competencies needed to drive operational success in today's value-driven, digitally evolving healthcare landscape.
3. Apply an action-oriented framework to assess, prioritize, and implement strategic initiatives—from workforce engagement to service line expansion.
4. Incorporate personal and organizational resilience strategies that support long-term success and reduce burnout among healthcare professionals.
5. Position their practices for the future by embracing innovation, data-informed decision-making, and community-centered leadership.

10:30 AM - 11:00 AM

Networking Break

11:00 AM – 12:00 PM

Breakout Sessions

Breakout Session 101 - Revenue Cycle Oversight Through Analysis and Workflow Mapping
Presented by Kem Tolliver, FACMPE, CPC, CMOM

Effective revenue cycle oversight requires more than periodic audits; it demands continuous analysis, cross-functional collaboration, and an in-depth understanding of how workflows interact with technology and staff roles. This session explores how to identify vulnerabilities and inefficiencies within the revenue cycle that compromise compliance, financial performance, and operational sustainability. Participants will engage in real-world scenarios and guided mapping exercises to uncover workflow gaps, align processes with best practices, and enhance communication across departments. This session will equip participants with practical tools to strengthen revenue cycle oversight and drive measurable improvements.

Learning Objectives:

1. Identify common gaps and vulnerabilities within the revenue cycle that impact financial and operational performance.
2. Apply workflow mapping techniques to analyze current-state processes and pinpoint areas for improvement.
3. Align technology tools, staff capabilities, and regulatory requirements with revenue cycle functions for greater efficiency and compliance.
4. Develop a roadmap for continuous revenue cycle oversight through structured analysis and cross-functional collaboration.

Breakout Session 102 - GPS for Happiness at Work™: Practical Tools to Reignite Purpose & Joy in Healthcare Teams
Presented by Kapil Patel

Burnout is costing healthcare billions. Over 70% of professionals feel disengaged—and in healthcare, that number is even higher. Teams are emotionally exhausted, stuck in routine, and yearning for meaning. Grounded in Gallup and HCLA-relevant data, this session introduces a practical, 3-part framework—G.P.S. for Happiness™: Gratitude, Purpose, and the Superpower of S (Smile, Sincere Compliment, Small Acts of Empathy). Designed specifically for healthcare professionals, it equips participants with tools to reignite joy, build psychological safety, and create bottom-up culture change. Attendees leave with actionable habits they can use immediately—from the front desk to the front line—to turn burnout into brilliance and transform stress into engagement.

Breakout Session 103 - HIPAA Security 2.0: What Practices Need to Know Today
Presented by Bill Lopez & Megan Papaleo

As cyber threats rise and HIPAA regulations evolve, healthcare practices must adapt quickly to avoid breaches and penalties. This session demystifies the proposed HIPAA Security Rule updates and provides actionable guidance tailored to resource-limited environments. Attendees will learn what’s changing, identify common compliance gaps, and gain tools for implementing affordable, effective security measures. By the end, participants will understand how to meet new requirements, protect patient data, and build a proactive compliance plan. This presentation empowers administrators to move beyond checklists and foster a security-first culture that meets the demands of today’s healthcare landscape.

Outcomes: Awareness, readiness planning, and actionable security/compliance steps.

Value: Confidence and clarity on HIPAA changes, minus the overwhelm.

12:00 PM – 1:00 PM

Lunch

1:15 PM – 2:15 PM

Networking Power Hour

2:15 PM – 3:15 PM

Breakout Sessions

Breakout Session 201 - Creating a Healthy Workplace Environment
Presented by Brian Courtney, RPLU, AAI

Healthcare providers are at risk of workplace hostility that can lead to bullying, harassment and even violence from employees, patients and visitors. This session will focus on why healthcare providers are at risk so that practical solutions can reduce and/or prevent incidents from occurring.

Breakout Session 202 - Advanced Primary Care Management (APCM): A Strategic Imperative for Primary Care Clinics
Presented by Dr. Cynthia Nawubani

As CMS introduces its transformative Advanced Primary Care Management (APCM) model, primary care clinics are presented with a critical opportunity to reimagine chronic care delivery for high-risk seniors. This session examines how APCM bridges fee-for-service and value-based care through streamlined monthly reimbursements aligned with patient complexity. Participants will gain a clear understanding of APCM's core elements, HCPCS coding and billing strategies, and compliance essentials.

Outcomes: Attendees will leave equipped to implement APCM effectively, improve care coordination, enhance quality outcomes, and generate new, sustainable revenue streams.

Value to Attendees: A practical roadmap to financial resilience, operational efficiency, and clinical excellence in a shifting value-based landscape. 

Breakout Session 203 - Compliance as Competitive Advantage: How Proactive Compliance Powers Growth and Stability
Presented by Colin McCarthy, J.D.

This session explores how forward-thinking healthcare organizations use compliance as a competitive asset—not just a regulatory shield. Drawing on real-world experience from internal and government audits and investigations, False Claims Act self-disclosures, payer disputes, and M&A diligence, Colin McCarthy will demonstrate how proactive compliance programs can preserve revenue, reduce legal exposure, and strengthen operational performance.

Attendees will leave with practical strategies for reframing compliance from a cost center into a business enabler that supports long-term growth and organizational stability.

3:15 PM – 3:45 PM

Networking Break

3:45 PM – 4:45 PM

Breakout Sessions

Breakout Session 301 - Cracking the Code on Organizational Health: A Framework for Stronger Teams and Sustainable Success
Presented by Raven Lee, MA-IOP, ACC

You can’t build a high-performing team with a low-functioning system. This session explores how strategic alignment, leadership, culture, and performance all work together to shape organizational health and what happens when just one is off. Attendees will learn a simple, powerful framework to assess the health of their teams, identify areas of dysfunction, and understand how even small shifts can lead to lasting change. Whether you're a seasoned executive or new to leadership, this session offers a fresh lens and practical tools to help your organization thrive. Walk away with clarity, language, and actionable insight to strengthen team engagement, reduce burnout, and lead with intention.

Breakout Session 302 - Artificial Intelligence: Future-Proofing Your Organization
Presented by Sal Kohgadai

Artificial Intelligence (AI) is transforming healthcare delivery, operations, and patient engagement. To stay competitive and meet growing demands, organizations must take a strategic approach to AI adoption. This session will provide practical guidance on integrating AI into your operations—from budgeting and workforce readiness to compliance and technology partnerships. Attendees will leave with actionable strategies to support a smooth, sustainable AI transition that enhances care, improves efficiency, and strengthens organizational impact.

Breakout Session 303 - Strategic Planning for Adding New Service Lines
Presented by Rachel Carey, Esq.

This session offers a comprehensive roadmap for healthcare executives considering the addition of new service lines, such as physical therapy, imaging, pain management, ambulatory surgery center, or office-based surgery to their practices. It addresses market analysis, financial planning, legal and regulatory compliance, infrastructure, and payer contracting.

Outcomes: Attendees will learn to identify market opportunities, assess financial and operational feasibility, navigate complex legal requirements (including Stark Law and Anti-Kickback Statute), and implement effective compliance strategies.

Value to Attendee: Healthcare executives will gain actionable insights to drive strategic growth, minimize risk, and ensure regulatory compliance, empowering them to expand services efficiently while maintaining high standards of patient care and operational excellence.

7:30 AM – 8:30 AM

Breakfast

8:30 AM – 9:15 AM

Business Meeting, Exhibitor Thank You & Door Prizes

9:15 AM – 10:15 AM

General Session

Negotiating from Strength: How Virginia Practices Can Use Price Transparency to Win Better Payer Contracts
Presented by Kevin Isaacs

In the wake of federal mandates around price transparency, independent medical groups now have unprecedented access to commercial reimbursement data but most aren't using it to their advantage. Kevin Isaacs, President of Tribunus Health, will share real-world examples from specialty practices that have used this data to unlock leverage in payer negotiations. Attendees will learn how to benchmark rates, identify inequities across plans and geographies, and prepare data-backed negotiation strategies that work even with national payers.

Takeaways:

• How to locate and analyze transparency data to benchmark payer rates
• Strategies for integrating data into renewal and renegotiation discussions
• Examples of successful outcomes from practices across the Commonwealth

10:15 AM – 10:30 AM

Networking Break

10:30 AM – 12:00 PM

Closing Keynote Session

Don't Limit Your Challenges... Challenge Your Limits
Presented by Justin Osmond

This program is for:

• ​Individuals & groups struggling with forward momentum
• Building a positive attitude within a company
• Building strong company relationships
• Team spirit and momentum

The audience will leave with:

• How to master, disintegrate, and overcome your fears from self-doubt and self-imposed limitations.
• The Risks, Tragedies & Failures of living below our capacities.
• The Benefits, Strengths & Blessings of living above our abilities.
• Embracing our Limitations in POTENTIAL

12:00 PM

Conference Adjourns - Grand Prize Giveaway