Understanding Patient Experience Through AI and Storytelling

Developing a deeper, actionable understanding of the patient experience requires more than surveys and reviews. It requires a commitment to centering patient voice and experience throughout the entire care model. Patient stories are a powerful way to understand these experiences and get more familiar with what healthcare consumers really feel about their experiences - and why. In this session, James will demonstrate how analyzing sentiment, values and needs in patient experience stories can provide deep insight into the key aspects of positive and negative experience, in a way that is both emotional and rational, through three mini-case studies: women's wellness needs, infusion patient experience, and caregiver-patient experiences. 

Featured Speaker

James Warren

James is a storyteller, a connector and a strategist. He is the founder of human experience research company, Share More Stories; the vice president of brand strategy at JMI, and a community-engagement focused marketing and consulting firm; and a community leader. Share More Stories' flagship offering is the SEEQ Platform, an AI-powered, storytelling based human experience insights platform. Recently, SEEQ has been used to understand midlife women's health and wellness needs, the caregiver experience of people taking care of their ones, and the infusion treatment patient experience. SEEQ App surfaces uniquely powerful insights into people's attitudes, emotions, values, and needs through personal stories and advanced analytics. James' unique ability to combine storytelling, insights and analysis have made him a sought-after facilitator, researcher and strategist. James serves on the boards of several nonprofit organizations and writes occasionally for Richmond magazine. 

Registration

HCLA Member - Complimentary

Non-Member - $35

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